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Shipping & Delivery

COVID-19 Update: SHIPPING

We are continuing to operate and ship during COVID-19, however we are only shipping out orders once a week to reduce human contact and adhere to the social distancing rules set in place, therefore please understand that shipping delays will incur to our normal delivery times outlined below. If you need your order ASAP please contact us (via info@stardustdisco.com.au) so we can specially arrange for it to be shipped immediately for you. Further, we would like note that international orders will mostly be affected by unpredictable shipping delays due to the current pandemic. Please contact your local post office and ask for estimated delivery times for parcels coming from Brisbane, Australia, 4006. Thank you for your support during these difficult times, we appreciate each and every order! 

Shipping Information

All orders are shipped with Australia Post Services

We ship throughout Australia and everywhere else in the world! 

Please note: All of the delivery time frames listed below are based on Australia Post's recommendations, however, they do not account for any delays. 

Australia Shipping Timeframes 

Orders will be dispatched within 1-2 business days. The shipping time is additional to the time it takes to dispatch orders. 

Standard shipping cost = $8

Express shipping cost = $10

FREE express shipping on orders over $80

Australia Post recommends delivery of express shipping to arrive between 1-2 business days Australia wide. When using express post to receive your purchase by the weekend, please place your order before 3pm on Thursday. Express post is a NO SIGNATURE delivery. 

Australia Post recommends delivery of standard shipping to arrive between XX business days Australia wide. 

Tracking Your Order
Once your order is packed and leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post.

If you are not home at the time of delivery, for your convenience, your parcel will be left in a secure place if deemed safe to do so by the delivery driver. If they feel it is not safe to leave, or the parcel is too large, you will be left a card and your parcel will be taken to your local Australia Post.

Lost parcels
If your parcel has been marked as delivered but you cannot locate it on your property, please contact Australia Post's customer service line on 13 76 78 and lodge an investigation. If Australia Post is unable to disclose where your parcel is through the investigation, please contact us immediately by emailing info@stardustdisco.com.au

International

Orders will be dispatched within 1-2 business days. You will be sent an email with your tracking information.

Standard shipping cost = $24 AUD

Express shipping cost = $34 AUD

Recommended delivery time:

Standard Shipping
New Zealand - within 5-7 business days (not including customs holding time).
United Kingdom, United States of America, and everywhere else in the world - within 7-15 business days (not including customs holding time). 

Express Shipping
New Zealand, United Kingdom, United States of America, and everywhere else in the world - within 3-5 business days (not including customs holding time). 

If you have any questions regarding shipping information, or delivery dates both nationally and internationally, please contact us via info@stardustdisco.com.au